FAQ

How to Enter

• Entries are via the Race Roster platform here

Pricing

Located on each event page

Refund, Transfer & Withdrawal Policy

Eligible transfers can be completed directly by participants via their Race Roster dashboard in accordance with the policy below. Any refund, transfer or withdrawal requests that cannot be completed online must be submitted in writing and require confirmation of a completed online registration.

Timeframes are calculated from the scheduled event date.

Refund Policy

Requests for refunds can be made under the following conditions:

• Up to 8 weeks prior to the event – 75% refund of the entry fee
• Between 4-8 weeks prior to the event – 50% refund of the entry fee
• Between 1-4 weeks prior to the event – 25% refund of the entry fee
• Within 7 days of the event – No refund available

No refunds will be issued within 7 days of the event under any circumstances.

Elite Energy reserves the right to amend event formats, schedules, start times, course maps, locations and operational requirements where necessary.

Please note:

• Merchandise purchases, processing fees and add-ons are non-refundable

Refund, Transfer and Withdrawal Policy 

Transfer Your Entry To A Friend

Participants may transfer their entry to another participant up to 7 days prior to the event date. All transfers are subject to event capacity and availability and are valid for up to 6 months.

Please note:

• A transfer fee of $15 will apply
• Transfers can be completed via the participant’s Race Roster dashboard by selecting “Transfer Registration” from their registration confirmation email
• The new participant must complete all required registration details and waivers, pay the registration fee and the $15 transfer fee before the 7-day cutoff period
• Once the new participant has completed the registration and payment process, the original participant will receive a refund of their original entry fee.
• Transferred entries are not eligible for further refunds or transfers

The transfer is not considered complete until the new participant receives their registration confirmation email.

Refund, Transfer and Withdrawal Policy 

Transfer Your Entry To A Different Distance

Participants may transfer to another race distance within the same festival up until race day, subject to availability and operational requirements. All transfers are subject to event capacity and availability.

Please note:

• Transfers to a higher-priced race distance require payment of the price difference
• Transfers to a lower-priced race distance will not receive a refund or credit
• Transfers into sold-out race distance/s are not permitted
• Transfers can be completed via the participant’s Race Roster dashboard by selecting “Transfer Event” from their registration confirmation email

Additional Transfer Conditions:

• Transferred entries are non-refundable once the original event has passed
• Race Distance Transfers may only be transferred once more
• Start waves, bib allocations and merchandise selections are not guaranteed to remain the same after a transfer
• Elite Energy reserves the right to refuse transfer requests where operational, safety or capacity limits apply

Refund, Transfer and Withdrawal Policy 

Athlete Withdrawals

Participants wishing to withdraw from an event without requesting a refund or transfer are encouraged to notify Elite Energy Events via office@eliteenergy.com.au as soon as possible so that participant records can be updated accordingly.

Withdrawn entries cannot be deferred, refunded or credited outside of the refund and transfer conditions listed above.

Change of Distance / Category

• Distance changes are permitted, subject to availability and cut-off dates
  
• Requests must be submitted to Athlete Services: office@eliteenergy.com.au
• Athletes may be able to self-manage changes via Race Roster (TBC)

Minimum Ages

• Classic/ Aquabike: 15+ individuals or 14+ teams
• Sprint: 14+ individuals or teams
• Super Sprint: 12+ individuals or 11+ teams
• Nepean: 15+ individuals or 14+ teams

Entry Close Dates

• Entries remain open until race day unless sold out
• If sold out, a waitlist will become available.